• Wrong addresses or delivery to another address may be subject to a £13.50 address change fee. All orders are usually shipped same day or next business day after payment is received. However during peak season orders are shipped within 1-3 business days of being received excluding Holiday or days closed.
14-Day Return Policy
Our customers are very important to us. If you are not satisfied for any reason with your merchandise, you may return it to us within 14 days from the day your order is received (see details below). We will give you the choice of exchanging your returned items for other merchandise, crediting your account towards future purchases, or refunding your credit card.
The only cost to you would be the shipping fees plus a 15% restocking fee. Below are the conditions for a refund.
If you wish to return your order, please send us an email. Please ensure that you have read the following before emailing us:
• Merchandise must be returned in the original packaging.
• All original packaging, poly bags, display boxes and hang tags must be included.
• The customer is responsible for all shipping charges.
• We are not responsible for the package until it arrives in our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.
If you place an order with us and decide to cancel it while it is in route to you, you will be responsible for all shipping fee’s. Once a package has been shipped it is subject to shipping fees both to and from your location. Canceled orders are also subject to a 15% restocking fee. If you have any questions please feel free to contact us before sending back your merchandise.
Items damaged during shipping
Although we take every reasonable precaution to ensure that our products are well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please notify us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days of receipt of the shipment. Take pictures of the damage and ask the shipping company for a confirmation or claim number. Do not throw away the original packaging.